Frequently asked questions
We're here to help you navigate Beecele. This guide will provide you with all the information you need to fully leverage the platform.
General Information
What is Beecele?
Beecele is a technology company that connects restaurants with customers in their area. We enable subscription service to restaurants. Beecele helps restaurants reach new customers, generate pre-sales, and grow their business.
How can Beecele help businesses grow?
Partner with Beecele to drive more sales, enable subscription service to your restaurants and start selling subscription with in few steps. Beecele helps to generate pre-sales, so you can mange your inventory, team and more. Beecele also provides insights about your business to make accurate decisions to grow sales.
Is Beecele available in my area?
We are available in Australia, including every major city. If you want to know more about us, contact us.
How is Beecele unique as a food service platform?
Food delivery platforms like Uber Eats and Doordash help restaurants to deliver. Beecele helps restaurants enable a subscription model to increase sales and generate pre-sales.
We truly value our partners, which is why we offer 24-hour support and resources to grow your subscriptions, such as free marketing banners and a variety of online marketing promotions.
Where can I go if I have more questions?
You can simply go to the contact page and send us an e-mail; we will get back to you within a few hours or call us 24/7.
Subscription
Why should I offer subscriptions?
Food subscriptions have been growing in popularity in recent years, and it’s just getting started. We invite you to join us on this journey to offer a new customer experience for your customer base. The trend is only accelerating.
What is the Beecele service radius?
There is no standard service radius for merchants on Beecele. Customer can subscribe to your restaurants when they are at home, work place, school, literally from any place and at any time.
Even if you are closed at night, customers can subscribe to your restaurant. It means, you can generate revenue in the middle of the night.
Product
What products does Beecele offer for merchants?
Our flagship product is the Marketplace. When you sign up for Marketplace, you get your business on the Beecele app and introduce your store to customers in your area. Customers can buy subscriptions from your restaurant with the Beecele app and redeem those as dine-in or pickup from the restaurant. As the restaurant, accept the order from Beecele Merchant App and fulfill the customer’s order.
Does Beecele integrate with my POS system?
No, Beecele does not integrate with POS systems. You don’t need any fancy equipment; you only need a mobile device or a tablet. (IOS or Android)
How do I change my menu items, subscriptions and prices on Beecele?
If your menu changes, you can easily use go to "Create Menu” in the Merchant App manage section. From there you can add new items, modifiers, options, edit categories and prices, names, temporarily deactivate items, or remove items permanently.
Go to “List Subscription” in manage section to add new subscriptions, modifiers, edit subscriptions and prices, names, temporarily deactivate subscriptions, remove subscriptions permanently.
Can I offer alcohol on my Beecele menu?
No, not yet. We will let you know.
Can I stop orders if it gets too busy?
Yes, Beecele partners can pause orders at any time. Go to “Start/Stop Taking Orders” in the manage section, and you can pause taking orders.
Can I set specific hours to take orders for specific days?
Yes, you can set specific store hours to accept Beecele orders in the Merchant App. Remember that setting a small number of hours for taking subscription orders could affect your subscriptions. We recommend you to keep online opening hours same as your offline restaurant opening hours.
Pricing
What is a commission?
When you list your business on Beecele, you pay a percentage of the subscription subtotal price — known as a "platform commission" — for each subscription processed through our platform.
Does Beecele charge per order?
No, we do not charge per order. We only charge for the subscription subtotal.
How does the Beecele pricing model work?
There is no activation fee to join the Beecele marketplace; we charge a platform commission, a percentage of the subscription subtotal, on all subscriptions processed on the platform.
What do commissions and fees cover?
Beecele charges a platform commission to bring value to your business and community.
Marketing and advertising: Beecele app helps to put your business in front of new customers every day. We help you to create a new standard for the restaurant and offer a new customer experience with more options to choose from.
Customer service and support for consumers and merchants: Customers and business owners all have unique needs that often need addressing immediately. We are here to help you.
Technology platform costs: It takes a worldwide engineering, coding, and marketing team to keep the Beecele app, website and our Merchant app running.
Credit card processing fees: Beecele marketplace offers include credit card processing, so you have less to worry about. Platform commission covers all the credit card processing fees.
Does Beecele charge any other fees?
Beecele does not charge an activation fee, subscription fee, software fee, cancelation fee, contract fee, or any hidden fees. However, certain fees may be applicable for additional services, such as:
Payout processing fee: We do payout to merchants two times per week, Monday and Thursday, as standard payout days. When processing a payout, we charge 0.25% + A$0.25 per payout. You can send us a special request for payouts on any day.
Merchant account fee: We charge A$2 + tax for monthly active account fee to maintain your merchant account with our payment processing partner. If there is A$0 revenue on your merchant account, we will pay the A$2 + tax monthly account active fee for you.
Does Beecele charge payment processing fees to merchants?
Yes, there is payment processing fee of 1.7% + A$ 0.30 for the entire transaction
Get Started Today
How can I sign up for Beecele?
Restaurants can sign up for Beecele by completing the self-serve onboarding process or contacting sales, then sharing basic information about your restaurant, including your menu and items. Next, you'll set up how you’ll receive Beecele orders (mobile device or tablet). An onboarding specialist will then contact you with instructions to begin receiving Beecele orders.
How do I sign up for Beecele with multiple locations?
We cannot provide this service yet. We are only available for single locations at the moment.
How do I receive orders from Beecele?
Customers can buy subscriptions from your restaurant with the Beecele app and redeem those as dine-in or pickup from the restaurant. As the restaurant, accept the order from Beecele merchant app and fulfill the customer’s order.
How quickly will I get paid?
We do payout to merchants two times per week, Monday and Thursday as standard payout days. When processing a payout, we charge 0.25% + A$0.25 per payout. You can send us a special request for payouts on any day.